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Showing posts with label goalbusters. Show all posts
Showing posts with label goalbusters. Show all posts

Sunday, April 26, 2020

What We Should Really Fear Right Now



Nearly everyone on the planet is currently a part of something that has already changed the world. The global experience of the COVID-19 pandemic is something everyone is sharing. It is changing our communities, our culture, and each of us individually. The world we return to will not be the same as the one we had. Some of those changes will be painful, and others will improve our world. Not everyone sees that. I’ve been thinking a lot about how different people are coping with their circumstances. I’ve also been angry about how unethical people are profiteering and fearful about how others are using this crisis as an excuse to take actions they’ve always wanted to take.

A few years ago, I was confronted with an organization that I felt was taking improper advantage of inexperienced fundraisers, specifically targeting those working at religious organizations. While I am not religious myself, I thought that this was unethical. Their actions seemed purely profit-driven, cloaked in philanthropy. It led me to coin one of my “Jimisms” which is a thought or concept I have that becomes a regular saying or quote. This one was, “The only things nonprofit organizations have to fear are the charlatans, the ignorant, and the angry.” I’ve thought about that a lot as I’ve seen people reacting to or using the COVID-19 crisis for personal benefit.


During this crisis, nonprofit fundraisers should be fearful of the charlatans. These individuals are profiteering off of the fear people have during this stressful time. Every person who becomes the victim of someone selling false cures or solutions loses a bit of trust, and that will harm all of us. Trust is the most important relationship we have with our donors. If they are trusting less, our work will be increasingly difficult.

The ignorant in this situation are those individuals who genuinely don’t understand what we are facing and who want to immediately force us back into risky activities that will lead to
further infections and deaths. The ignorant are also those who do not understand how a nonprofit organization works. They might think that you should work only as a volunteer. They do not know that each nonprofit is a business; instead of profits going to the few in power, financial gains are invested in the organization. Of course, there are exceptions to this. Some unethical people are running nonprofit organizations. But for the most part, the vast majority of money raised is reinvested in serving our communities.

Finally, we have the angry. They are furious about, well, everything. They are angry that their regular routines are disrupted. They are angry because they have to follow “someone else’s rules.” They are angry because they often perceive that some in our society are getting a free ride while they have to work so hard. They also tend to be very selfish and do not understand service or philanthropy. 

The three groups of people I just described were probably very much like this before COVID-19. A person doesn’t become a jerk because of a crisis. However, those emotions and attitudes are being amplified and revealed more clearly.

I’d like to add one more thing nonprofit fundraisers should fear. That is the people in decision making positions who are using the challenges we are facing as an excuse to take actions they wanted to take in the first place. They are using the crisis as a shield to fire or furlough people, to cut services and benefits, or to close facilities. These actions may be genuinely required in some circumstances. But I have already seen many examples of people taking such steps when they are not necessary. That person merely desires them. Anyone who falls into this category and makes such decisions is quite unethical and bordering on morally corrupt.

While there are a lot of concerns, fears, and uncertainties at this time, I’m optimistic that the kind, generous and compassionate people in the world far outnumber the “charlatans, the ignorant and the angry.” You just have to do your part to help some find the confidence to prove it. Remember, “you should be fundraising now!” If your mission was valuable to the people you served before this crisis, it is likely more important now. People need arts, social service, mental health, a clean environment, and all the other types of nonprofit organizations. If they loved you before, they love you now. If you serve people, pets, or the planet, you are providing an essential service.

Monday, March 2, 2020

Alice Ferris to Receive Founders’ Medallion From Largest Community of Fundraisers in the World


Alice Ferris, ACFRE, CFRE, MBA will receive the AFP
Founders’ Medallion at AFP ICON in Baltimore on March 29th

The Association of Fundraising Professionals (AFP), the largest community of fundraising professionals in the world, will honor long-time fundraiser Alice Ferris, CFRE, ACFRE, with its Founders’ Medallion for her extraordinary contributions to the organization and the fundraising profession. Congratulations Alice! We are so proud of you!

(Reprinted from the AFPGlobal.org)

(Arlington, VA)  The Association of Fundraising Professionals (AFP), the largest community of fundraising professionals in the world, will honor long-time Arizona fundraiser Alice Ferris, CFRE, ACFRE, with its Founders’ Medallion for her extraordinary contributions to the organization and the fundraising profession at its upcoming international conference, AFP ICON 2020, in Baltimore, Md.

The AFP Founders’ Medallion is presented to members who, through their dedication to the principles of ethical and effective fundraising, honor the legacy of AFP’s founders: Harry Rosen, Benjamin Sklar, Abel Hanson and William R. Simms. Recipients must have been members for at least 20 years, served with local chapters and at the international level, and worked to foster the development of the profession and the fundraising community throughout their careers.

Ferris is the founding partner and chief executive of GoalBusters, a consulting firm in Flagstaff, Ariz., focusing on small nonprofits. Through her consulting firm, she is currently supporting fundraising activities for KAWC Colorado River Public Media and Border Radio in Yuma, Ariz., the Experimental Aircraft Association in Oshkosh, Wisc., and Lowell Observatory in Flagstaff, Ariz., among others.

Prior to launching her consulting firm, Ferris served as director of development and similar positions for a variety of organizations, including Lowell Observatory, Flagstaff Medical Center and KNAU Arizona Public Radio, all located in Flagstaff. At each organization, she vastly increased membership and fundraising numbers, such as leading KNAU to its first $1 million fundraising year.

Ferris has more than 30 years of affiliation with public broadcasting and has appeared on numerous public television and radio pledge drives, including national PBS fundraisers for Downton Abbey, Ken Burns: America’s Storyteller and Suze Orman’s Financial Solutions for You.

"It was a total shock to get the call from AFP President and CEO Mike Geiger asking me to accept this honor,” Ferris said. “Honestly, I thought he was calling me to serve on a task force to select the next recipient! AFP has been such an ingrained part of my professional identity for so long that it has always felt natural for me to volunteer and give back. The list of members who have received the Founders' Medallion includes people whom I consider part of AFP's fabric, and whom I respect as fundraising trailblazers and change-makers. And, luckily for me, a few of them I consider mentors and friends. I'm sure that they, like myself, did not commit to service to AFP and the profession for the recognition—my volunteerism is an inherent part of my calling to be a fundraiser. So this is an unexpected privilege and a gift."

An active volunteer with AFP for decades, Ferris has served as president of the AFP Northern Arizona Chapter on three separate occasions over the last twenty years—as well as every other chapter position, including multiple times as chair of the AFP Arizona State Conference. On the international level, she was on the board of AFP Global for eight years, including two years as vice chair of member and chapter services. Over the years, Ferris has held leadership roles in all areas of association operations, including credentialing, awards, membership, chapter development and fundraising.

Ferris was the 90th professional to receive the Advanced Certified Fund Raising Executive (ACFRE) credential, the most rigorous certification process available to professional fundraisers and which has only been conferred to 114 fundraisers around the world. She is also a three-time recipient of the Northern Arizona Chapter’s Fundraising Professional of the Year award.

“When you think of service and AFP, Alice Ferris comes top of mind,” said Mike Geiger, MBA, CPA, president and CEO of AFP. “She has contributed so much to AFP over the years, and her efforts have improved so many different aspects of our association and the community of fundraisers worldwide. This honor is so well deserved, and on behalf of the board and staff of AFP, I want to thank her for everything she has done for fundraising.”

Ferris earned her Bachelor of Arts with a double major in Radio-TV-Film and Economics and her Master of Business Administration with a double major in Accounting and Management from the University of Wisconsin-Madison. She obtained her Certified Fund Raising Executive (CFRE) in 1999 and is certified through 2020. She received her ACFRE in 2010 and has been an AFP Master Teacher since 2006.

The 21st AFP member to receive the Founders’ Medallion, Ferris will receive the honor during the Opening General Session of AFP ICON 2020, the largest gathering of fundraising professionals in the world, March 29, in Baltimore, Md.

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Monday, September 18, 2017

"Little Things" Can Make a Big Difference.

Living a "single serving life."

"Everywhere I travel, tiny life. Single-serving sugar, single-serving cream, single pat of butter. The microwave Cordon Bleu hobby kit. Shampoo-conditioner combos, sample-packaged mouthwash, tiny bars of soap. The people I meet on each flight? They're single-serving friends." - Fight Club, 1999

I travel about 170 days each year. I live a single serving life on the road. From the tiny packets of salt and pepper served with a "hobby kit" meal on a plane to the little bottles of shampoos and conditioners in each hotel I call home for a night or two. And if I don't use these single service amenities, I take them with me.

Why?

It's natural to simply assume I'm cheap. Well, I prefer the term frugal. But when I take most of these things home it's with a clear understanding I will never use the items I've stowed in my luggage.

What's better than collecting all of these free, small personal hygiene products from the hotels I frequent? Giving them away to someone who might need it more than I. Someone who wishes they could spend a night in a room like the one that body wash came from. I carry home my bounty, I put it in a box, and when the box is full I take it to a homeless or domestic violence shelter. I did that today.

On the Flagstaff Shelter Services "Get Involved" webpage, they have a listing for "Shelter Program Needs" and ask for Hygiene supplies:  toothpaste, toothbrushes, dental floss, razors, deodorant, lotion, lip balm, shampoo, soap, etc.

I delivered this (and more) to them today. It shook me. It has shaken me each of the many times I've made donations or volunteered at this and similar organizations. My day, my night is unlike that faced by my homeless neighbors. The night they face terrifies me.

As I drove towards the shelter today, I saw something I've seen before. It always makes me uneasy.

It was just after 3:00 pm. The shelter opens at 4:00. For many blocks I counted people walking to the shelter. Four couples, three single men, one man helping, but not "pushing" a woman with one leg in a wheelchair. This is a "ritual" each day as the clients who aren't allowed to stay in the facility return for a meal and roof over their heads for the night. It's September 18th. The Weather Channel forecasts temperature in the low 40s tonight. Not a good night to be sleeping outside.

As I approached, there were two police SUVs strategically parked on either side of the shelter about a block apart. I was cautious as I approached the vehicle. I slowed. I stopped. I slowly waved to get an officer's attention. I was probably safe. I'm white and over 50. Geez, it hurt to say that out loud, the over 50 part. The officer was standing in the open door of his vehicle pinching his shoulder radio to talk to the other officer in the distant SUV. As I waved for the third time, the officer looked at me with boredom or acceptance or relief and waved me through. It appeared as though they were done with whatever the issue was. Both vehicles were gone by the time I parked.

Before I parked I passed by the shelter and did a U-turn. There were dozens of people in the shade on both sides of the street. It's Arizona. The sun is merciless and cruel. 

I parked near the front of the anonymous building and made my way up the driveway to an open door adorned with caution tape. It looked like it was recently broken or damaged. I've never entered this way before. I usually go around back and enter through their "processing" entrance. This wasn't really an appropriate entrance for me. I didn't know the door was only open for ventilation. I just walked in an open door before I realized where it led. I stepped into the "bedroom barracks."

I walked through rows of bunkbeds with personal items on them, clothing mostly, but some with a toy, or a totem on something that created ownership, that branded the space. I was embarrassed to have invaded their space. I felt awkward. I had just stumbled into the bedroom of scores of strangers. That's not cool.

I entered an open, common area and saw a few clients who apparently didn't have to clear the facility during the day. I assumed that they provided services or assisted in running the facility or had special needs.

A man told me Chuck was the guy I should speak to. I greeted Chuck and explained that I would like to make a donation of "a somewhat large quantity of hotel toiletries." He replied "That is great. People love those small bottles. They're easy to travel with." (I call them "pocket portable.") When Chuck commented "Our clients love the small items," a elderly woman grinned ear to ear and nodded vigorously as she pushed her walker across the room.

Her enthusiastic smile motivated me to write this blog, and to start my next box of "single serving" donations.

Chuck and I walked to my car. I offered to carry the larger box and asked Chuck to grab the five or six additional bags of toiletries that didn't fit in the box. We came back through the bunkbeds. He wrote me a receipt and walked me to the door.  I shared with him that I collect these items as I travel and I think of who I'm bringing them home for.

I shared I have great compassion for people experiencing homelessness because I was briefly one of them. It was terrifying. I know what it's like to sleep in bed of my pickup truck, parked in the forest, eager to get up and go to a job interview. I pretended I was just camping. I almost fooled me. I know what it's like to shave and wash up in a Burger King bathroom before going to a nearby job interview. Luckily for me, I got that job. But it wasn't easy for the next few years as my ex and I worked our way through college with two young children.

I support Food Banks because I needed their support to feed my family at one point during college. We supplemented our groceries with government cheese and oats and the generous donations of others for a while. My children and I have used medical aid programs. I've collected unemployment checks and used food stamps.

The food stamps were so embarrassing. You know how your ignorant uncle ridicules foreign currency as "Monopoly money" because it's not all the same size and not green? Yeah, I tore my coupons from my monthly book and I used that "funny money" to buy milk and eggs for my kids. I tried to shop late at night so no one knew I needed help to feed my family.

All of my life I have had family and friends who have needed support from government programs. I guess we're socialists. Either that or we believe in helping those in need. Some say these programs are abused by lazy criminals. Fraud? A little, but that fraud is a tiny fraction compared to the millions of people the programs help. Most people do not want to go through the stress and indignity of completing the applications, interviews and reports required to get these benefits. You are "required" to prove you deserve help. That stings. It is humiliating. Most people only use these programs for a limited time. Then they are paying back into the programs for the next person who needs the services.

All I did was collect soap, shampoo and shaving cream then deliver it to a shelter for people who may need to clean up in a fast food restaurant bathroom before an interview, like me. It may help someone in a small way.

I'll keep collecting those "single service" items and passing them along. It's the least I can do.

There are other ways you can help

Please consider supporting those with less by choosing a nonprofit, charity or social change organization of your choice.

Cash is always valued but you can make an impact with a non-cash contribution as well. Alice and I discuss non-cash giving concepts in our "House of Philanthropy."

4 Non-cash ways to give.

Transaction - Buy something from them. It's the same as donating cash.

Volunteer - Just show up. Carry your bucket of water.

Service - If you have a skill, talent, or service provide it.

Goods - Give something that can be sold or would otherwise be purchased by the organization. Expense savings often equal cash donations.

Is there something you could do today that might help?


Monday, December 21, 2015

Happy Hawaiian Holidays from the GoalBusters Elves


Happy Holidays from the GoalBusters Hawaiian Ukulele and Surf Team:
Alice Ferris - Jim Anderson - Annagreta Jacobson - J.C. Patrick and Elta Foster!

Another GoalBusters Consulting, LLC Video Production.

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Alice Ferris LinkedIn Facebook Twitter pinterest Skype alice.ferris

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Monday, November 23, 2015

FREE FOOD - 10 Tips for Mobile Apps

A conversation with a friend leads to this "helpful hint" post.

I usually only eat "fast food" as a last resort, rushing to or from an airport, or stuck in one. But McDonalds promoted their mobile app with the offer of "download the app and get a free sandwich." Not bad. How many apps offer to pay you the equivalent of $3 - $5 to download their app. I thought I'd download, get the freebie and delete it. But... so far, it's paying off... A few weeks ago Alice got to use her app (scan) coupon twice, scored about $8 free. (Mine only worked once. $4 for me.) But I noticed they had two offers expiring today, "buy one, get one free" breakfast and regular sandwiches. So, for dinner...I got a Quarter Pounder Deluxe, Buttermilk Fried Chicken Club, 2x Sausage McMuffins, large order of fries and a large Diet Dr. Pepper.... for $10.29! 4 meals for under $11. I enjoyed the Quarter Pounder, most of the fries, and half the drink for dinner. I stuck the rest in the fridge for later.

Here are a few tips if you download this, or similar apps...

1. ONLY buy when it's a “true” 100% discount value (or better value). "Buy one, get one free" with no other strings attached. You aren't getting a deal if they make you buy a drink, etc.

2. Don't be a sucker. Avoid the "Buy 5 get one free" deals. (Like the lame McCafe offer.) That is only a 20% discount at best. It costs them about $0.25 to sell you each $3 drink.

3. Want to redeem more than one offer on the same visit? Then make more than one transaction. Place your first order, pay for it. Then get back in line or simply say "I changed my mind, I want this other thing too." If they say no, find a different franchise because a manager that won't take your money in this circumstance is likely such a cheapskate that he/she underpays and mistreats their staff as well. *This does not apply to the unfortunate managers and teams whom work for a "cheap jerk" owner. I'd still leave, but be nice to the team. They’re just trying to pay the bills.

4. Never pay for something that is not properly prepared. Don't be afraid to ask for a "do over." Tonight my fries weren't sufficiently fresh. I only eat those things piping-hot, fresh from the frier. So, I drove around from the drive-through and stepped inside and asked for a "do over." I waited about 3 minutes to get the fries replaced, fresh from the frier. It is...always...worth it. 

5. If you go to any chain restaurant (or store) EVER, understand that you rarely have to pay full price if you educate yourself before you pull up to a drive-through or step through their doors. There is a deal offered every week. If you don't have their app, just ask if they are running any specials.

6. Cognitive Dissonance: I have great disdain for fast food restaurants in particular and chains in general. And I "know," yes, it's McDonalds...and yes we should stop eating beef altogether...and yes I loathe their scary marketing in schools, etc. but I'll fight those battle separately.

7. Read "Fast Food Nation." (yes, there's a movie too.)

8. Watch "Supersize Me."

9. Cook. Try to eat food that takes more than 5 minutes in your kitchen to un-package and heat.

10. Make an effort to enjoy food in an environment that allows you to look into the eyes of the person you cooked for, or who cooked for you. (If you live alone like me, don’t do this. It’s incredibly weird eating soup in the bathroom.)

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Thursday, January 15, 2015

Outside Looking In - 6 Exercises for Finding Common Ground in Diverse Groups

A fundraising colleague, Dave Tinker, CFRE was asked to lead an educational session for refugee teens primarily from Nepal, Bhutan, and the Middle East to introduce them to fundraising as a profession.

He asked the #AFPeeps, an Association of Fundraising Professionals (AFP) volunteer Social Media group for recommendations for activities he could do with the refugee teens. I was excited about his project because it reminded me how often I work with groups that I am not, nor will ever truly be a part of. Alice Ferris, ACFRE and I have and continue to work with numerous culturally diverse groups; Native American, Latino, Rural, African American, Afghans, Iranians, and others. We find some of our greatest satisfaction working with people from diverse cultural and ethnic backgrounds.

I created the following list of suggestions for activities that I think can work for any group, but will be especially effective if working with a diverse group. I think they can build trust and relationships among participants while delivering insight about your audience that you can draw upon while presenting for both humor and education. 

ACTIVITY SUGGESTIONS:

1. "I Am, But I Am Not" (Defy stereotype exercise) Participants work in small groups to share what "other" people's stereotypes are of them, their culture or their country. They then share how they do not fit within those stereotypes. They report out to the group. This can be a verbal/written or drawn exercise.

2. "This is America?" (Cognitive dissonance exercise) Ask them to draw 2 things. What they thought America, Americans or other American students were going to be like and then to draw what they've learned "we" are really like. Goal: getting them to share their surprises and open up about their "American" experience.

3. "Good Heart, Bad Idea" (Critical thinking exercise) Ask them to draw or perform short skit about how they see people from other countries try to help through philanthropy in their home country but in ways that are misguided, clumsy or uninformed. Then ask them to provide solutions or advice for people who still want to help. This one will have to be delicately presented or they might be reluctant to share perceived criticisms.

4. "Sesame Street - One of these things is not like the other" (Breaking down barriers) Ask them to group themselves by different criteria; physical, demographic, geographic, cultural, religious, etc. They report out after each grouping about why/how they grouped themselves. The goal is to identify sub cultures that they share with "some" others but to finish the exercise where everyone is in the same group to identify that ultimately we all share some common culture regardless of resources, education or circumstances.

5. "The ONE Thing" (Self-awareness exercise) They work in small groups and explain to each other "The One Thing" they wish people understood about them, their country or their cultures that most people have a hard time comprehending. They report out why this is important to deeper understanding, trust and progress.

6. "Why Should I Care?" (Justify support exercise) Break them up in groups of 4-5. Try to mix them so they are with people they don't know. Provide a list of causes they can choose from. Make it about causes, not organizations. arts, education, health, social justice, animal protection, hunger abatement, clean water, etc. Do a random drawing after the groups are established to determine which group gets to pick their cause first from the list you create as a flip chart exercise. This will generate initial excitement and disappointment. Every person gets $100 in play money and 1 week of "virtual" volunteer time to give to a cause. They can give both to one cause or cash to one, time to other. Report out the winning cause and "You" make an actual $100 donation to a local cause in your group's name.

Regardless of the exercise you choose. At the end I encourage "You" to make a contribution to a cause that your group chooses and have them participate by signing a card that will accompany that gift. 

Be sure to provide a signup sheet and send contact information about how the participants can become more involved with causes they want to support either financially or through volunteer work.

Good luck! And have fun learning while you teach!



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