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Showing posts with label travel. Show all posts
Showing posts with label travel. Show all posts

Monday, September 18, 2017

"Little Things" Can Make a Big Difference.

Living a "single serving life."

"Everywhere I travel, tiny life. Single-serving sugar, single-serving cream, single pat of butter. The microwave Cordon Bleu hobby kit. Shampoo-conditioner combos, sample-packaged mouthwash, tiny bars of soap. The people I meet on each flight? They're single-serving friends." - Fight Club, 1999

I travel about 170 days each year. I live a single serving life on the road. From the tiny packets of salt and pepper served with a "hobby kit" meal on a plane to the little bottles of shampoos and conditioners in each hotel I call home for a night or two. And if I don't use these single service amenities, I take them with me.

Why?

It's natural to simply assume I'm cheap. Well, I prefer the term frugal. But when I take most of these things home it's with a clear understanding I will never use the items I've stowed in my luggage.

What's better than collecting all of these free, small personal hygiene products from the hotels I frequent? Giving them away to someone who might need it more than I. Someone who wishes they could spend a night in a room like the one that body wash came from. I carry home my bounty, I put it in a box, and when the box is full I take it to a homeless or domestic violence shelter. I did that today.

On the Flagstaff Shelter Services "Get Involved" webpage, they have a listing for "Shelter Program Needs" and ask for Hygiene supplies:  toothpaste, toothbrushes, dental floss, razors, deodorant, lotion, lip balm, shampoo, soap, etc.

I delivered this (and more) to them today. It shook me. It has shaken me each of the many times I've made donations or volunteered at this and similar organizations. My day, my night is unlike that faced by my homeless neighbors. The night they face terrifies me.

As I drove towards the shelter today, I saw something I've seen before. It always makes me uneasy.

It was just after 3:00 pm. The shelter opens at 4:00. For many blocks I counted people walking to the shelter. Four couples, three single men, one man helping, but not "pushing" a woman with one leg in a wheelchair. This is a "ritual" each day as the clients who aren't allowed to stay in the facility return for a meal and roof over their heads for the night. It's September 18th. The Weather Channel forecasts temperature in the low 40s tonight. Not a good night to be sleeping outside.

As I approached, there were two police SUVs strategically parked on either side of the shelter about a block apart. I was cautious as I approached the vehicle. I slowed. I stopped. I slowly waved to get an officer's attention. I was probably safe. I'm white and over 50. Geez, it hurt to say that out loud, the over 50 part. The officer was standing in the open door of his vehicle pinching his shoulder radio to talk to the other officer in the distant SUV. As I waved for the third time, the officer looked at me with boredom or acceptance or relief and waved me through. It appeared as though they were done with whatever the issue was. Both vehicles were gone by the time I parked.

Before I parked I passed by the shelter and did a U-turn. There were dozens of people in the shade on both sides of the street. It's Arizona. The sun is merciless and cruel. 

I parked near the front of the anonymous building and made my way up the driveway to an open door adorned with caution tape. It looked like it was recently broken or damaged. I've never entered this way before. I usually go around back and enter through their "processing" entrance. This wasn't really an appropriate entrance for me. I didn't know the door was only open for ventilation. I just walked in an open door before I realized where it led. I stepped into the "bedroom barracks."

I walked through rows of bunkbeds with personal items on them, clothing mostly, but some with a toy, or a totem on something that created ownership, that branded the space. I was embarrassed to have invaded their space. I felt awkward. I had just stumbled into the bedroom of scores of strangers. That's not cool.

I entered an open, common area and saw a few clients who apparently didn't have to clear the facility during the day. I assumed that they provided services or assisted in running the facility or had special needs.

A man told me Chuck was the guy I should speak to. I greeted Chuck and explained that I would like to make a donation of "a somewhat large quantity of hotel toiletries." He replied "That is great. People love those small bottles. They're easy to travel with." (I call them "pocket portable.") When Chuck commented "Our clients love the small items," a elderly woman grinned ear to ear and nodded vigorously as she pushed her walker across the room.

Her enthusiastic smile motivated me to write this blog, and to start my next box of "single serving" donations.

Chuck and I walked to my car. I offered to carry the larger box and asked Chuck to grab the five or six additional bags of toiletries that didn't fit in the box. We came back through the bunkbeds. He wrote me a receipt and walked me to the door.  I shared with him that I collect these items as I travel and I think of who I'm bringing them home for.

I shared I have great compassion for people experiencing homelessness because I was briefly one of them. It was terrifying. I know what it's like to sleep in bed of my pickup truck, parked in the forest, eager to get up and go to a job interview. I pretended I was just camping. I almost fooled me. I know what it's like to shave and wash up in a Burger King bathroom before going to a nearby job interview. Luckily for me, I got that job. But it wasn't easy for the next few years as my ex and I worked our way through college with two young children.

I support Food Banks because I needed their support to feed my family at one point during college. We supplemented our groceries with government cheese and oats and the generous donations of others for a while. My children and I have used medical aid programs. I've collected unemployment checks and used food stamps.

The food stamps were so embarrassing. You know how your ignorant uncle ridicules foreign currency as "Monopoly money" because it's not all the same size and not green? Yeah, I tore my coupons from my monthly book and I used that "funny money" to buy milk and eggs for my kids. I tried to shop late at night so no one knew I needed help to feed my family.

All of my life I have had family and friends who have needed support from government programs. I guess we're socialists. Either that or we believe in helping those in need. Some say these programs are abused by lazy criminals. Fraud? A little, but that fraud is a tiny fraction compared to the millions of people the programs help. Most people do not want to go through the stress and indignity of completing the applications, interviews and reports required to get these benefits. You are "required" to prove you deserve help. That stings. It is humiliating. Most people only use these programs for a limited time. Then they are paying back into the programs for the next person who needs the services.

All I did was collect soap, shampoo and shaving cream then deliver it to a shelter for people who may need to clean up in a fast food restaurant bathroom before an interview, like me. It may help someone in a small way.

I'll keep collecting those "single service" items and passing them along. It's the least I can do.

There are other ways you can help

Please consider supporting those with less by choosing a nonprofit, charity or social change organization of your choice.

Cash is always valued but you can make an impact with a non-cash contribution as well. Alice and I discuss non-cash giving concepts in our "House of Philanthropy."

4 Non-cash ways to give.

Transaction - Buy something from them. It's the same as donating cash.

Volunteer - Just show up. Carry your bucket of water.

Service - If you have a skill, talent, or service provide it.

Goods - Give something that can be sold or would otherwise be purchased by the organization. Expense savings often equal cash donations.

Is there something you could do today that might help?


Monday, December 21, 2015

Happy Hawaiian Holidays from the GoalBusters Elves


Happy Holidays from the GoalBusters Hawaiian Ukulele and Surf Team:
Alice Ferris - Jim Anderson - Annagreta Jacobson - J.C. Patrick and Elta Foster!

Another GoalBusters Consulting, LLC Video Production.

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Monday, November 23, 2015

FREE FOOD - 10 Tips for Mobile Apps

A conversation with a friend leads to this "helpful hint" post.

I usually only eat "fast food" as a last resort, rushing to or from an airport, or stuck in one. But McDonalds promoted their mobile app with the offer of "download the app and get a free sandwich." Not bad. How many apps offer to pay you the equivalent of $3 - $5 to download their app. I thought I'd download, get the freebie and delete it. But... so far, it's paying off... A few weeks ago Alice got to use her app (scan) coupon twice, scored about $8 free. (Mine only worked once. $4 for me.) But I noticed they had two offers expiring today, "buy one, get one free" breakfast and regular sandwiches. So, for dinner...I got a Quarter Pounder Deluxe, Buttermilk Fried Chicken Club, 2x Sausage McMuffins, large order of fries and a large Diet Dr. Pepper.... for $10.29! 4 meals for under $11. I enjoyed the Quarter Pounder, most of the fries, and half the drink for dinner. I stuck the rest in the fridge for later.

Here are a few tips if you download this, or similar apps...

1. ONLY buy when it's a “true” 100% discount value (or better value). "Buy one, get one free" with no other strings attached. You aren't getting a deal if they make you buy a drink, etc.

2. Don't be a sucker. Avoid the "Buy 5 get one free" deals. (Like the lame McCafe offer.) That is only a 20% discount at best. It costs them about $0.25 to sell you each $3 drink.

3. Want to redeem more than one offer on the same visit? Then make more than one transaction. Place your first order, pay for it. Then get back in line or simply say "I changed my mind, I want this other thing too." If they say no, find a different franchise because a manager that won't take your money in this circumstance is likely such a cheapskate that he/she underpays and mistreats their staff as well. *This does not apply to the unfortunate managers and teams whom work for a "cheap jerk" owner. I'd still leave, but be nice to the team. They’re just trying to pay the bills.

4. Never pay for something that is not properly prepared. Don't be afraid to ask for a "do over." Tonight my fries weren't sufficiently fresh. I only eat those things piping-hot, fresh from the frier. So, I drove around from the drive-through and stepped inside and asked for a "do over." I waited about 3 minutes to get the fries replaced, fresh from the frier. It is...always...worth it. 

5. If you go to any chain restaurant (or store) EVER, understand that you rarely have to pay full price if you educate yourself before you pull up to a drive-through or step through their doors. There is a deal offered every week. If you don't have their app, just ask if they are running any specials.

6. Cognitive Dissonance: I have great disdain for fast food restaurants in particular and chains in general. And I "know," yes, it's McDonalds...and yes we should stop eating beef altogether...and yes I loathe their scary marketing in schools, etc. but I'll fight those battle separately.

7. Read "Fast Food Nation." (yes, there's a movie too.)

8. Watch "Supersize Me."

9. Cook. Try to eat food that takes more than 5 minutes in your kitchen to un-package and heat.

10. Make an effort to enjoy food in an environment that allows you to look into the eyes of the person you cooked for, or who cooked for you. (If you live alone like me, don’t do this. It’s incredibly weird eating soup in the bathroom.)

######

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Tuesday, December 23, 2014

Adventures in Fundraising: 2014 Year in Review [VIDEO]


I'm guessing that if I look at your kitchen counter or dining room table right now, there's at least one holiday newsletter sitting there. There's probably a great list of all the wonderful things your friend (or in some cases,vague acquaintance) and his or her family did this year.

Consider this the GoalBusters video version of that newsletter. And we don't even take up counter space.

The life of GoalBusters definitely had plenty of surprises this year, big and small, good and bad. Of note...
  • Visiting the NPR "mothership" in DC for a client, only to discover that Suzanne Vega is playing a Tiny Desk concert for NPR Music
  • Beginning work with two clients that dramatically shifted our client base back into public broadcasting
  • Adding a new colleague to our team, JC Patrick
  • Celebrating my birthday in Puerto Rico kayaking on a bio-luminescent bay with a gaggle of my AFP friends
Of course, there were many challenges and disappointments in 2014, and through those challenges, we learned a lot-about our profession, our clients, and ourselves.

2015 will mark the 15th year of this company, and the tenth year of Jim and I working together. As we transition into the new year, I think this quote sums up 2014 well, and is a great guiding principle for 2015:


Here's wishing you a happy holiday and a great adventure in the coming year!

Thanks for flying with us,
Alice
Founder and Partner, GoalBusters

Monday, January 20, 2014

Why I Like TripIt

I do all the GoalBusters travel arrangements. I know I should delegate this, but, in reality, it's one of the things I like to do. I enjoy it!

One of the tools in our travel toolbox is TripIt. This is a total fan post, so bear with me. (I don't get compensated for this, by the way.)

There are several things I like about TripIt:

1. I can forward confirmations for hotel, air, car, restaurants, etc. from most travel websites and it creates a master itinerary for me/us. Since I don't have a travel agent, it is kind of my "virtual agent" organizing all the details into one place.

2. When I travel, I can access the TripIt site from my phone and get all my travel information on one schedule. It also calculates directions, so I know where I'm going.

3. It live updates flight status when I access it on my phone, so I know in advance about delays or gate changes. On the Pro version, I can also search for alternate flights.

4. More than one person can collaborate on the same itinerary. So if Jim schedules something, he can add it to the schedule, and we'll both see it the next time we log in, or get emailed that something was scheduled. I can also provide access to other people, like clients, so they can schedule me too.

5. It let's me know which connections are nearby. I've had some connections proactively contact me to schedule meetings when they know I'm coming.

For TripIt Pro, I also get the added benefit of tracking my frequent flier points or miles, and more importantly, the membership numbers. I've been much better about adding my member numbers to hotels in particular, getting me some perks on occasion. Check it out here.

Thursday, June 13, 2013

100 Days of Gratitude, Day 9: Little Touches Mean a Lot

When you're on the road as often as we are, with a modest budget, you kind of get used to basic lodging. We don't generally stay at "bad" places (although there was that one trip in February...) but we certainly don't go luxury. We work with nonprofit organizations, after all!

That's why this place, Le Pavillon in New Orleans, was such a pleasant surprise. I got a killer deal on this hotel on Expedia, and thanks to my  Expedia Elite membership, we received quite the welcome!

First of all, Le Pavillon is an elegant, old-school New Orleans hotel. Then, the little touches really made me feel important. A friendly greeting, prompt check in, complimentary water, a little fruit basket, cookies, a personalized note from one of the management team with a drink coupon, fluffy robe, and extra peanut butter and jelly sandwiches since we arrived very late.

For very little additional cost, the staff at Le Pavillon made this guest feel really important.

Is your organization able to do this? Of course. Here's a few simple tips:
Le Pavillon's PB&J Buffet

  • A little food goes a long way. Yes, people have all sorts of food issues nowadays, but don't let that scare you away from providing a few treats here and there. I'm always amazed how far a pizza party or ice cream social will go with volunteers and donors!
  • Making something personalized will always be welcomed. I'm guessing that the management team member who wrote my note has that saved in a file; I'm not presuming that she wrote it especially for me. But it was addressed to me, and it thanked me for picking this property. That was nice.
  • Training is critical, and should be offered to everyone, regardless of how much interaction you think they will have with the public. I can't tell you the number of times I have arrived late to a hotel after a long day of travel. And, I'm often dealing with the person stuck with the overnight shift who doesn't like people. How many times have things gone sour with a donor because of a single unexpected interaction with someone who's "not supposed to talk to donors"?
These little touches didn't cost much, but they seemed to be offered with genuine caring and hospitality. Think about ways that you can provide extra little things for people in your life and they'll feel special too. Thanks, Le Pavillon, for reminding me of that.

Thursday, June 6, 2013

100 Days of Gratitude, Day 4: Unexpected Friends

Margo Hudson is not someone we expected to meet. She's one of the housekeeping staff at the United President's Club at Cleveland Hopkins International Airport.

When we met Margo, we were on a strange itinerary in May 2012 that involved a long layover in Cleveland. I arrived first and settled in, then Jim joined an hour later.

Margo takes very good care of her club. She is constantly on the lookout for items that need to be picked up, tables that need to be cleared, chairs that need to be straightened.

She came to clear our used items. Jim tried to help, and dropped a cup of ranch dressing on the floor. Upside down.

When Jim started to clean it up, Margo was horrified. "Oh no, sir, I can do that."

Jim replied, "My Grandma always said it's not wrong to make a mess, it's wrong to leave one."

Margo grinned, and we all became instant friends. She checked on us regularly, teased us about how long our layover was, and asked when we'd be back. I returned a couple days later and ended up exchanging emails.

Many months later, I flew through Cleveland again. On a whim, I stopped at the Club to see if Margo was there. She was.

"Alice! You came back! How's your friend, Jim? And where have you been since I saw you last?"

We've exchanged several emails since then, including one today: Margo was featured in Cleveland Magazine for her connection with Seeds of Literacy, as a student and now as a volunteer!

After congratulating her, we thanked Margo for being our unexpected friend and an inspiration. She's been one of the highlights of our travels, and I hope we get to see her in person again soon.

######

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